I do a lot of networking…
…with Rental Property Operators, both private landlords and property managers alike. Invariably one of the most recent events with a Resident will come up. Let’s face it, we do love to trade war-stories.
Not long ago I was at a business after-hours event and was cornered by an investor new to the rental real estate business. So much fire and brimstone. I couldn’t help but laugh on the inside, he reminded me so much myself – except only 15 years earlier.
The conversation largely consisted of him telling me how “abrupt” he was – for lack of a better word – during a recent discussion he was having with one of his Residents. He was quite proud of how he yelled at his customers, how he had filed an eviction on them, and how they had destroyed the property before they left. I was hardly surprised.
It was sad really, because I couldn’t help but wonder why he felt the need to treat people this way, but also why he felt the need to tell me. Obviously, a dose of the Golden Rule wouldn’t have hurt in this instance – treating others the way you want to be treated. To go one step further, I couldn’t help but wonder how he thought being out of control was going to create an outcome that would have been beneficial to anyone. I was about to suggest him getting a punching bag in his office to deal with this latent-rage he had, but I’m not sure he would have understood he even had a problem.
I KNOW how hard this can be. Especially when you have a Resident yelling at you, or anyone for that matter, it’s easy to lose your cool. However, the best thing you can do is set aside your pride, and make sure YOU are acting and behaving in a manner that you would like to see reciprocated by your Residents. If you’ve done that, and remain authentic to that end, you might just be surprised at the response you get.
And maybe get a punching bag in your office too, just for good measure.